Return
No refund for all orders excepts product is damaged or torn before delivery and the product is out of stock, please do not watch and remove / tear price tag before returning.
Exchange
Exchange size for the same product is possible within 5 days after delivery is completed. Please do not wash or remove / tear price tag. In any case that we do not have the preferred size, you may exchange in to a different product. If the price of the new product is higher, the customer is solely responsible to pay the difference.
Shipping returns
To return your product, you should mail your product to:
32/70 Moo 4, Rachhapruek Road, Bangraknoi, Meung Nonthaburi District, Nonthaburi 11000, Thailand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@calistabrand.com for questions related to refunds and returns.
